In the face of the recent local epidemic situation in Guangzhou, ICBC Guangzhou Branch earnestly implemented the deployment and requirements of epidemic prevention and control, firmly implemented the responsibility of large state-owned banks while doing well in their own prevention and control work, provided solid guarantee for the people, basic people’s livelihood and government institutions, provided strong financial support for Guangzhou to win the war of epidemic prevention and control, and contributed financial strength to the war with practical actions.
“Uninterrupted” cash service
Make every effort to ensure that customers get assured money
According to the situation of epidemic prevention and control, to effectively ensure the smooth development of various cash services, ICBC Guangzhou quickly launched the cash service emergency plan, comprehensively considered the epidemic prevention and control and cash service guarantee, and ensured that the cash services were “closed, uninterrupted and discounted” during the epidemic prevention and control period.
In the control area of Baiyun District, Guangzhou ICBC’s 18 outlets in the district were notified by relevant departments to suspend business, and ATM has become the only channel to provide cash services for citizens in the region. In response to the emergency, the bank quickly launched the emergency plan and took emergency allocation, emergency cash loading and other measures to ensure that ATM provides comprehensive financial services. All 66 ATMs in the control area are open to serve the masses, with a cash reserve of more than 12 million yuan. At the same time, the bank closely monitored the operation of ATM equipment in the region and dynamically formulated ATM maintenance and cash replenishment plans to ensure timely and sufficient ATM cash supply and meet the people’s demand for cash services. From April 8 to 19, the total amount of ATM cash deposit and withdrawal in the bank’s control area reached 22 million yuan.
Not only in the control area, in order to ensure that every customer can get assured money, Guangzhou ICBC has spared no effort to purify the circulating cash and achieve “no discount” in cash services. Disinfection and sterilization of the business environment are carried out by the external outlets of the bank, and disinfection of the ground, self-service equipment, machinery and counters and other areas is carried out to enhance the protection capacity of the epidemic. At the same time, the safe use of cash is effectively guaranteed by means of ventilation and disinfection of cash sorting sites and cash equipment in the Treasury, delimitation of special areas for disinfection and sterilization of cash, storage in a dry environment for more than 14 days before putting it on the market, and strengthening the professional purification treatment and safe custody of returned revolving cash.
Financial services “constant file”
Green channel helps people’s livelihood
In early April, ICBC Guangzhou received an urgent demand from a farmer’s market. Due to the requirements of classified management of epidemic prevention and control, the farmer’s market was faced with the dilemma of interrupted cash sorting and poor capital turnover. The bank immediately started the emergency plan, urgently opened the green channel, provided the unit with door-to-door collection cash counting, fully supported the customer’s urgent cash demand, demonstrated “ICBC speed” and reflected “ICBC temperature”. As of April 14, The accumulated cash counted for the farmers’ market reached 2.5 million yuan.
Affected by the epidemic and the control of some regions, the social cash demand has increased. Guangzhou ICBC guides the institutions under its jurisdiction to make cash estimation in advance, increase the cash reserve inventory, ensure the cash supply, open up a green channel for key customers of war and epidemic protection, and timely meet the cash service needs of key customers such as disease control, hospitals and transportation. From April 8 to 19, ICBC Guangzhou invested 5.5 billion yuan in cash and provided 19000 on-site collection services for units, totaling 73 million yuan, including nearly 10000 collection businesses involving hospitals, public transportation and farmers’ markets, with a cumulative amount of nearly 20 million yuan, effectively ensuring the cash demand of the society.
In addition, for the urgent purchase of business vouchers by some customers to ensure the needs of bill payment, the bank opened an emergency channel and delivered them to customers through express emergency distribution, so as to quickly meet the urgent needs of customers and win high praise from customers.
“Continuous flow” of financial water
Bail out enterprises and release production capacity
While ensuring the continuous improvement of various cash services, Guangzhou ICBC is actively solving the urgent needs of epidemic prevention enterprises with financial running water. The bank took the initiative to connect with science and innovation enterprises in the field of epidemic prevention and control, such as medicine, medical devices, medical services and scientific research institutions, so as to understand the financial needs of relevant customers and quickly provide financial support for enterprises. As of April 21, the bank had invested more than 3.3 billion yuan in loans to key epidemic prevention enterprises.
It is understood that a medical company is one of many enterprises that have been supported by Guangzhou industrial and commercial bank. As one of the third party inspection agencies recommended by Guangdong health and Health Committee, the company has received 52 million yuan from the industrial bank financing since the outbreak. The relevant funds are used to increase the procurement of COVID-19 nucleic acid kit and corresponding raw materials. At present, the enterprise’s Xinguan testing services are distributed in 26 provinces, municipalities and autonomous regions across the country. Since the outbreak of the epidemic, about 300 million people have been tested, contributing to the national fight against the epidemic.
With the epidemic spreading in many places, the logistics is blocked, and there is an urgent need to solve the problem of supply chain stability. Guangzhou Jiacheng International Logistics Co., Ltd. is a leading logistics enterprise in South China. During the epidemic in Guangzhou in April, after learning that Jiacheng international has a working capital demand of 30 million, Guangzhou ICBC organized personnel to collect loan information on site at the first time, opened a green approval channel for logistics enterprises, and completed the whole process of issuing loans in only five working days. It is understood that the bank will provide 3 billion yuan or equivalent foreign currency comprehensive financial services support to Jiacheng international, so as to help cargo logistics enterprises to solve difficulties, support domestic freight logistics and ensure smooth operation, and give full play to financial strength in COVID-19’s tough battle.
According to the relevant person in charge of Guangzhou ICBC, since this year, the bank has provided about 30 billion yuan of credit support to the transportation, warehousing and postal industry, and fully supported the smooth work of freight logistics.
ICBC Guangzhou will continue to actively fulfill the responsibilities of the bank and contribute financial strength to the final victory of epidemic prevention and control.