As statistics show, most of the stolen funds, one way or another, eventually end up on CEX exchanges for cashing out. But how to act so that the appeal to the exchange to be effective?
Previously, we told you what to do if your cryptocurrency was stolen, and we hope that this instruction won’t be used by you. But if you haven’t read it yet, we recommend you to read it so that in case of a problem, you can immediately take right measures.
In this article, we will share a plan of actions if the stolen funds ended up on CEX.
CEX — are centralized exchanges where three persons participate in trading:
1 — the owner of the funds (user);
2 — the seller/buyer (another user);
3 — exchange.
Centralized exchanges include Binance, Coinbase, FTX, and many more (see CoinMarketCap for a full list).
A feature of a centralized exchange is a guarantee. If fraud has occurred, the KYC (Know Your Customer) procedure makes it easier to find intruders.
1. So, if you have become a victim of crypto scammers, first of all, you will need a detailed description of the case — in the same format as when contacting AML Crypto, but now to the exchange to which the scammer transferred the stolen funds.
What does a case description include?
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your contact details
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date of funds theft
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currency type
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currency volume
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transaction ID of funds theft
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transaction ID for receiving funds by the exchange
*The report from AML Crypto fully complies with the requirements of the exchanges.
2. Further there will be required evidence that the money was stolen.
What is evidence?
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screenshots of funds transfer
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screenshots of correspondence with a scammer
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transaction ID
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the address to which the stolen funds were transferred
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any links that might help in proving the theft
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other applications
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screenshots of funds transfer
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screenshots of correspondence with a scammer
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transaction ID
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the address to which the stolen funds were transferred
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any links that might help in proving the theft
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other applications
3. To facilitate further work with representatives of the exchange, you will need to contact law enforcement agencies. Some exchanges provide address freezes only when they are officially ordered. All exchanges will work with law enforcement, so having a court order will help you get your stolen funds back.
4. In many cases, the exchange you are contacting about the theft of funds requires you to go through the KYC procedure. This is not a mandatory condition, but it is required to facilitate the refund procedure.
Binance:
Contacts: binance.com/ru/chat. binance.com/ru/support/faq/360000006051. KYC pass: yes
Gate.io:
Contacts: support.gate.io/hc/en-us/requests/new, support@mail.gate.io, gate.io/ru/help/guide/security/16479/solutions-for-stolen-currencies-entering-gate.io. KYC pass: yes
Mexc:
Contacts: service@mexc.com, legal@mexc.com or online chat. KYC pass: yes
Hotbit:
Contacts: hotbit.zendesk.com/hc/ru, hotbit.zendesk.com/hc/ru/requests/new. KYC pass: yes
Huobi:
Contacts: support@huobigroup.com, jubao@huobi.com, huobi.com/support/ru-ru/detail/900001312763. KYC pass: yes
Digifinex:
Contacts: support@digifinex.com, support.digifinex.com/hc/en-us/requests/new. KYC pass: yes
Bitrue:
Contacts: bitrue.com/act/findbytag, bitrue.zendesk.com/hc/en-001/requests/new. KYC pass: yes
Hitbtc:
Contacts: legal@hitbtc.com, support.hitbtc.com/en/support/solutions. KYC pass: yes
Cex.io:
Contacts: docs.google.com/forms/ (form for reporting theft of funds), support@cex.io, support.cex.io/en/articles/5568530-bank-transfer-withdrawal-investigation. KYC pass: yes
Be careful!
Don’t let scammers fool you into an easy way to make money, always double-check the information and study the data available more carefully.