On December 30, 2020, a netizen reported at the black cat complaint Guangdong station that he used pinduoduo payment to buy a Huawei glory 9x Pro mobile phone with a price of 1149 yuan. While he was waiting, the order was cancelled for no reason. He said: “the merchant cancels the order and does not deliver the goods. Placing an order with another friend’s account and filling in different receiving addresses will be cancelled and refunded. It is suspected that the merchant uses the activity to brush the order. The merchant cannot give the reason for canceling the order on the basis of the system, and has repeatedly asked to use other accounts to continue placing orders.”

Black cat complaint Guangdong station page

The reason displayed on the refund page of this web page is “this order is judged by the system not to meet the delivery conditions due to account number or receipt information.”

Webpage refund page

On January 6, 2021, black cat complained about Guangdong station and contacted netizens to learn that he had changed six accounts to buy a mobile phone.

What is the reason for the cancellation without reason? Black cat complained that Guangdong Station contacted pinduoduo’s consumer hotline “customer service 0751”. The other party said that it would not cancel any order of the customer at will. The cancellation of the order was determined by the system audit. The standard of system judgment cannot be informed for the time being.

Coincidentally, on January 6, another netizen reported at the black cat complaint Guangdong station that the purchase of iphone12 mobile phone was also cancelled and refunded. He said: “I was still picking goods yesterday and suddenly gave me a refund today. Pinduoduo’s official customer service has been apologizing and didn’t give me a good solution. It is suggested that I change my account. Where can I get so many accounts?”