In order to reduce the risk of epidemic spread, from the 1st to 4th of the May Day holiday, Beijing catering business units suspended Hall Food and switched to take out service, advocating citizens to “cook at home”. The reporter of CCTV voice of China visited some catering stores and found that the merchants responded quickly and launched take out and delivery services for customers; Although the order volume of takeout platform has increased, due to the lack of hall food, the speed of meal delivery and delivery is also relatively faster.
Take out rider orders increased by 30%
“Higher efficiency does not have much impact on meal delivery”
At noon on May 1, at the gate of a restaurant in Fengtai District, many citizens were lining up to buy lunch. Because they can’t eat in the hall, the merchants put the cold dishes, steamed buns and steamed buns they usually make at the door for sale. If you want to eat fried vegetables, you can order them and take them away on the spot.
△ merchants set up stalls at the door of the store. Photographed by Ren mengyan, CCTV reporter
Some businesses have also launched special packages for customers who want to pick up meals in the store, which can be taken as soon as customers arrive. “After the prohibition of hall food, you can only pack it and order it online. You’re afraid to wait too long to launch this package. You can have a meal in three or four minutes at most.”
△ take out package specially launched by merchants. Photographed by Ren mengyan, CCTV reporter
Will take out riders encounter a large number of orders after the suspension of church food? Takeout rider Li Mingming told the station reporter that the takeout volume in Wangjing area, Chaoyang District, where he is located, has increased by about 30%. However, due to the suspension of food in the hall, the speed of taking meals is faster, which has no great impact on the daily delivery of meals.
“After the prohibition of hall meals, all riders pick up meals at the door of the merchant, which is shorter than before, because there is no hall meals, and the merchant mainly makes takeout. The order volume has increased by 30%, but it can be delivered. As long as the merchant issues the order quickly, our work burden will be relatively small. After there is no hall meals, our meal delivery efficiency is a little faster, because it is not a single order, but basically one trip Several orders. “
△ the merchant posted a notice to suspend food in the hall. Photographed by Ren mengyan, CCTV reporter
Li Mingming said that all their riders have been vaccinated and regularly tested for nucleic acid in the community. They can’t work without a nucleic acid report within 48 hours. “All riders on our site have been vaccinated with three shots. Now they need to upload the nucleic acid test report within 48 hours. If they can’t upload it, they are not allowed to run the order.”
The delivery platform increases transportation capacity and upgrades services
Ensure the normal distribution of materials in the control area
The staff of a takeout company said that in order to meet the living needs of Beijing citizens, the platform has increased 30% of the transportation capacity reserve, and is expected to invest in rider subsidies to ensure the income of riders. At the same time, they also upgraded the distribution level.
“Riders should wear masks and disinfect their lunch boxes every day throughout the delivery process. Each station should set up a health status account to track the health status of riders. In the corresponding temporary control area, start the ‘internal circulation’ independent takeout delivery service. The distribution and accommodation of riders are closed-loop in the control area, and the nucleic acid detection should be checked once a day. After handling the pass, they can distribute living materials and takeout orders in the control area with the permit.”
In order to better meet the needs of catering merchants to carry out takeout services during the epidemic, they also launched “merchant online green channel” and “take it from the store” services to alleviate the pressure of distribution.
The “merchant online green channel” service streamlines the process, completes the qualification review within one hour at the fastest, and the merchant can go online on the day of application. The platform also provides merchants with “take it from the store” service products. After the merchant chooses to open, the user can place an order online in advance and pick it up in the store at the agreed time. This service can not only help merchants prepare meals in advance, but also help alleviate the pressure of distribution and improve business efficiency. They will also issue 10 million “food safety seals” for free to Beijing merchants. Consumers can judge whether meals are unpacked according to the integrity of “food safety seals”, so as to improve the security of distribution links.