Exclusive guarantee, one-to-one online consultation and auto insurance can be extended for up to 4 months

Recently, Guangzhou has cleared the medium and high-risk areas and reduced the risk of the whole area. The victory over and over again in the battle of epidemic prevention and control is inseparable from the support of all walks of life. In the face of the epidemic, many insurance institutions in Guangdong respond quickly. On the one hand, comprehensively strengthen prevention and control, strictly and solidly do a good job in war and epidemic work, and spare no effort to ensure the continuous improvement of epidemic prevention and control and services; On the other hand, we have issued various special policies to actively rescue enterprises and individuals and practice the responsibility of financial enterprises.

At the news briefing of Guangdong insurance industry in the first quarter of this year, Xing Lili, director of the life insurance Department of Guangdong banking and Insurance Regulatory Bureau, said that in the face of the epidemic situation in Guangzhou and other places, Guangdong insurance industry has actively played its insurance guarantee function to bail out enterprises in industries affected by the epidemic.

Coordinating the epidemic prevention and control and the resumption of work and production of enterprises is very important to win the battle of epidemic prevention and control. Guangdong has guided the insurance institutions within its jurisdiction to actively assume social responsibility, and sent volunteers to support community nucleic acid testing, assist in vaccination, touch and discharge, and ensure the delivery of materials in the community. At present, more than 85000 anti epidemic front-line personnel from various companies have donated more than 50.5 billion yuan of disease, medical and accident insurance to solve their worries.

In terms of resumption of work and production, Guangdong’s insurance industry has increased its support and launched epidemic relief measures such as extending the insurance period and expanding insurance liability. By means of policy pledge loans, we will provide financial assistance to policyholders who are affected by the epidemic and have financial difficulties. At the end of the first quarter, there were 2.12 million existing policy pledge loans of life insurance institutions within their jurisdiction, with a loan balance of 78.3 billion yuan. Since this year, 850000 new loans have been issued, involving a loan amount of 20.8 billion yuan.

In addition, Guangdong’s insurance industry has strengthened risk protection for service industries greatly affected by the epidemic, such as transportation, catering and tourism. Xing Lili introduced that in the first quarter, freight insurance provided risk protection of 2.29 trillion yuan, a year-on-year increase of 73.01%, providing 29.1 billion yuan of accidental death and medical risk protection for 38000 people in the freight logistics industry, with per capita risk protection of more than 750000 yuan; Shunde District of Foshan City has opened the country’s first inclusive catering comprehensive insurance “food capital insurance”, which provides risk protection covering food safety, production and operation safety, business losses caused by epidemic, etc. each insurance premium is 200 yuan, and the maximum comprehensive protection can reach 270000 yuan. By the end of the first quarter, it has provided risk protection of 860 million yuan for nearly 1000 catering enterprises in Shunde District.

■ new express Reporter Lin Guanghao

China Life:

Give exclusive protection to epidemic prevention doctors and nurses

Since the outbreak of a new round of epidemic in Guangzhou on April 8, China Life Insurance Guangzhou Branch (hereinafter referred to as “Guangzhou Guoshou”) has supported the battle against the epidemic from many aspects.

In terms of fulfilling social responsibilities, Guangzhou Guoshou has signed an insurance donation cooperation agreement with Guangzhou Municipal Health Commission for three consecutive years to donate materials and special insurance for front-line medical personnel of epidemic prevention. The guaranteed population includes medical personnel and epidemic prevention staff of Guangzhou municipal and district medical institutions, centers for disease prevention and control, health supervision offices, centralized isolated medical observation places, medical administrative departments, and more than 72000 people enjoy exclusive protection, In 2022, the total insured amount will reach 43.2 billion yuan.

In terms of protecting individual customers, Guangzhou Guoshou provides free love gift insurance to all customers through all insurance sales agents, covering up to 150000 new crown liability insurance and up to 350000 traffic accident insurance. At present, more than 60000 copies have been sent. At the same time, Guangzhou Guoshou actively cooperates with health care and aging offices at all levels to carry out publicity on novel coronavirus vaccination for the elderly in villages and communities. For the elderly who are willing to be vaccinated with novel coronavirus vaccine, they will be given exclusive insurance to ensure “Yinling health and epidemic prevention insurance”.

In terms of helping the development of enterprises, Guangzhou Guoshou actively contacted the United Front Work Department, the Federation of industry and Commerce and other institutions to carry out the action of “protecting businesses and warming enterprises” for the majority of enterprises, presented insurance to chambers of Commerce and enterprises, and provided insurance schemes at preferential rates, so as to effectively reduce the burden of enterprises.

In terms of the anti epidemic work, the party branches of all units of Guangzhou Guoshou acted quickly, organized and called on Party members in and out of the field to participate in the support on the spot, and nearly 100 party members took the mission and participated in the local volunteer team.

Ping An Life:

Free one-to-one online consultation service

Facing the challenge of the epidemic, Ping An Life Insurance Guangdong Branch (hereinafter referred to as “Ping An Life Insurance Guangzhou Branch”) took multiple measures to strengthen financial services and take practical measures to support the stable development of social economy.

Upgrade the service process and provide customers with convenient services through online and offline channels. In terms of new contract underwriting, customer insurance can be processed 100% online in the whole process, and some businesses can also complete data collection and information verification through video underwriting or online air coordination services. In terms of claim settlement services, 100% of non death cases have supported online submission of applications. At present, Ping An Life Insurance has opened a green channel for claim settlement customers in the epidemic sealing and control area, temporarily exempted from submitting paper materials, and paid in advance. Relevant paper materials will be supplemented after the control is completed. In terms of policy services, for the policy pledge loan business, such as epidemic prevention and control personnel or customers with special needs, after review, the compound interest and repayment interest during the epidemic period can be reduced or exempted as appropriate. At the same time, offline stores strictly implement the measures of on-site reception and epidemic prevention and control, strengthen the health and epidemic prevention management of office space, and equip epidemic prevention materials.

seven × Guard customers’ home life 24 hours. Ping An Life Insurance provides online health management services and opens a special epidemic service area. It has launched a series of epidemic prevention guidelines such as Xinguan self-test and prevention problems, mental health-related problems and drug purchase problems of Ping An golden housekeeper. Customers can use one-to-one online consultation services for free through Ping An golden housekeeper app. This year, it has provided online consultation services for 83476 customers.

Since the outbreak, Ping An Life Insurance has actively organized its field staff to participate in anti epidemic volunteer services, assisted in nucleic acid testing, material transportation in the sealed area and other actions, and has carried out more than 10 volunteer services so far.

PICC Property Insurance:

The handling of vehicle insurance for operating suspended vehicles will be postponed

As the Guangzhou Branch of the central financial enterprise, PICC Guangzhou branch actively cooperates with local government departments at all levels and social organizations to carry out anti epidemic, provide anti epidemic support materials to the resident streets, and organize human resources to participate in the whole staff nucleic acid testing voluntary services in Haizhu, Yuexiu and other resident streets; On the other hand, give full play to the “social security” of insurance