Here is a list of topics and business areas where Relay’s web3-enabled Robots could assist users. These are mostly not-yet implemented product ideas, and some are easier to build than others.
But with LLMs, the current sci-fi moonshots seem to become a reality much sooner than expected. Relay’s info is at the bottom if you would like a Robot to be made at the ENS name: ai.yourcompany.eth
User Onboarding
The relevant initial conversational direction and prompt of the agent
The default responses of the agent when the user input is undirected or confused.
Agent assistance leads to a +EV boost in first-time users engagement and high-level understanding of the product
Chatbot personalization based on the user's transaction history and token holdings, providing a tailored experience
Proactive assistance with setting up and configuring user wallets, ensuring smooth onboarding
Agent can provide a guided tour of the platform, highlighting key features and use cases for new users
User Education
Agent can explain everything in the docs, with multiple levels of expertise (from ELI5 to crypto expert)
Can explain company position in relation to competitors and the web3 landscape.
Can focus in on the business CTA for the user, and the value prop thereof
Agent can offer interactive quizzes to test user understanding of platform features and concepts
Can provide real-world use case examples to help users better understand the potential applications of the platform
Customizable learning paths based on user's prior knowledge and interests
User Support
Agent can help with common user problems
Discord/CRM bridge for transparency and, if needed, human support intervention
Escalation to a human based on keywords or sentiment analysis
Multi-language support for a wide range of users
Agent can detect user frustration and proactively offer support or alternative solutions
Integration with knowledge base and FAQ for quick and efficient access to information
Developer “DevRel” Support
SDK education/explanation
SDK troubleshooting
Help with Github template creation, with a deeper Github sign-in to the chat widget
Agent can assist with API documentation and usage examples
Can connect developers with relevant communities and resources for further support
Help developers understand and implement best practices for integration with the platform
Sales Channel
Agent can convince users to buy digital products with crypto
Agent recognizes the receipt of tokens, and can disburse an NFT/digital good/event ticket
Agent can collect user information and ask followup questions to segment leads
Agent can offer personalized product recommendations based on user's interests and token holdings
Can upsell or cross-sell related products and services to provide a more comprehensive solution for users
Agent can answer questions about pricing, payment options, and refund policies
DeFi Interaction
The agent can assist users with onchain interactions
Metamask Swap
Uniswap Swap
ENS Registration
Maker DAI creation / swapping
The agent can tell the user about their token holdings on any EVM chain
The agent can provide real-time data on token prices, liquidity pools, and other DeFi metrics
Can walk users through staking, lending, or borrowing processes on various DeFi platforms
The agent can offer risk assessments and advice on portfolio management for DeFi investments
Agent can autonomously manage user's DeFi investments by actively monitoring market conditions and adjusting portfolio allocations based on predefined risk profiles.
DAO Interaction
The agent can explain the main governance features of a DAO and proposal system
The agent can explain who the largest / most active delegates are.
The agent can explain the current proposals, and the active forum discussions
The agent knows the entirety of forum discussions / discord channel / official twitter / blog posts about a DAO
The agent can assist users in delegating or voting on an active proposal
The agent can guide users through the process of submitting a proposal or joining a working group within the DAO
Can provide updates on the status of proposals and ongoing discussions
The agent can offer insights on the historical performance of the DAO, including past proposals and their outcomes
User Data Insights
Relay could use wallet data analytics such as Absolute Labs
Most frequent bot questions / answers
Also agent answers that end a conversation (no user response) could be important
User emoji reactions to denote positive or unhelpful responses
Sentiment analysis of user feedback to identify areas for improvement and optimize the chatbot experience
Analysis of common user paths and drop-off points to inform platform UX/UI improvements
Periodic reporting on chatbot interactions, user satisfaction, and support metrics to track performance over time
Communication Channels
Website chat widget
XMTP clients
Other web3 messaging adapters
ChatGPT plugin or Poe API
Discord / Telegram bot
Integration with email and SMS for outbound notifications and support
Voice-based interface for users who prefer a more natural, conversational interaction
Omnichannel support, allowing users to seamlessly switch between different communication methods while maintaining conversation context
NFT Marketplace Assistance
Agent can provide information on the latest NFT drops, trending collections, and artists
Can guide users through the process of buying, selling, or minting NFTs on various platforms
The agent can offer tips on NFT valuation, rarity, and provenance
Can assist users in setting up and managing their NFT gallery or portfolio
Gaming and Metaverse Support
The agent can introduce users to popular blockchain-based games and virtual worlds
Can provide guidance on in-game assets, currencies, and tokenized items
The agent can help users navigate and participate in metaverse events and experiences
Can offer tips on game strategies, leveling up, and earning rewards
Social and Community Engagement
The agent can facilitate user connections with other platform members based on shared interests or token holdings
Can inform users about upcoming community events, AMAs, and webinars
The agent can help users find and join relevant sub-communities within the platform
Can encourage user-generated content and sharing of experiences with the platform
Security and Privacy Guidance
The agent can provide best practices for securing wallets, tokens, and digital assets
Can educate users on potential scams, phishing attempts, and security risks in the web3 ecosystem
The agent can offer guidance on maintaining privacy while interacting with blockchain-based platforms
Can assist users in setting up multi-factor authentication and other security measures for their accounts
We hope this informs your ideas of everything a web3-enabled chatbot can do for your company!
We’re building this out with these more advanced bots going live this summer, email sean@relay.cc or message seanwbren.eth on xmtp.chat if you would like a demo.