Recently, Sina home appliance channel received a complaint from a consumer, Ms. Zhu, who said that the Samsung refrigerator he bought at the Samsung home appliance self operated store on JD platform on December 31, 2021 was found to be uncooled after being powered on. Consumers asked the merchant to replace it, and the merchant refused to replace it on the grounds that the product did not pass the âSamsungâ after-sales test. For this reason, the consumer contacted the Samsung manufacturer again and waited for the âSamsungâ waiter a week later, but the waiter proposed that he could only issue a maintenance service order. The service order stated that there was a fault (the refrigeration room was not refrigerated). The consumer sent the credentials to JD after-sales platform, but was told that the âmaintenance service orderâ was not a âtest orderâ, and refused to replace the refrigerator again. In this regard, Ms. Zhu registered the complaint on Sina black cat complaint platform and contacted Sina home appliance division, hoping to expose it.