As a distributed organization we can’t bump into each other around the water cooler. However, effective communication is crucial to keeping Mundo Lingo’s warm internal culture and so, to build a strong and cohesive community we follow the below strategy.
General Communication
Telegram
We use Telegram for all internal communications. Our network of groups and channels helps us organize our communications in a distributed yet effective manner.
đź‘Ą Public Channels are shown here.
🔓 Gated Channels are open to Collaborators.
Timing
Your questions are responded to promptly, within 24 hours. Anything over two days is considered rude.
Policy changes.
Policy changes, technical issues, emergencies, announcements are made on Telegram and/or community guides. It’s everyone’s responsibility to check these resources regularly.
đźš« Stonewalling
“Avoiding, ignoring or giving highly ambiguous responses in communication with someone in a way that delays or avoids conversation”
Being stonewalled by someone you contact in good faith causes unnecessary stress and anxiety, and as such, it is considered both rude and unkind. If you ask a direct question, you deserve a straightforward answer that saves you time and reduces stress. This solidarity-in-communication is expected of all Collaborators.
🦠Sealioning
“Frequent questioning in a manner that is polite but obliges the target to give lengthy explanations leaving them overwhelmed”
If you have a question, please follow these steps.
Manager’s Communications
Official communications with venues or associates should be via an ***@mundolingo.org address. Disputes between managers and third parties that occur via personal email are considered personal and so do not receive community support.
There’s an account available for you to set up following these instructions
Public Service Announcements
Managers: To suspend, move, change the time of, launch or cancel an event request a Green-Light from the Community Team no less than 10 days prior. If you get the green light, you’ll be given a reminder list of where to announce the service disruption.
Monthly Review
Managers: Communications is a criteria of the monthly review. Your team, participants and the general public must be responded to regardless of how “silly” or inconvenient their question may seem. Managers who repeatedly leave other team members or the public waiting without an answer are penalised on the monthly review. Emails, Telegram messages or any other official medium that we use must be responded with 3 days.